Terms of Service

Last updated: May 2026

1. Parties

These Terms of Service govern access to and use of the website at pagegazer.com, the client portal at app.pagegazer.com, and the consumer-research services provided under the brand Pagegazer (collectively, the “Service”), operated by Scicovery GmbH (Grunigerstr. 19, 33102 Paderborn, Germany; HRB 13448).

By using the Service you accept these Terms. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2. The Service

Pagegazer is a research practice. We design and run consumer-attention and behavioural-research studies on behalf of business clients and deliver findings as written reports, datasets, and other agreed artefacts. The marketing site provides information about the practice; the client portal supports active engagements (project briefs, document exchange, billing, deliverables).

The specific scope, deliverables, timeline, fees, and acceptance criteria of any commissioned project are defined in a separate written agreement (Master Services Agreement and/or Statement of Work). In the event of a conflict, the signed agreement prevails over these Terms.

3. Account and access

Access to the client portal is granted by invitation. You are responsible for keeping your credentials secure and for activity carried out under your account. We may suspend or terminate access for security reasons, breach of these Terms, or non-payment after notice and a cure period as set out in the engagement agreement.

4. Intellectual property

Pagegazer materials. The Service, the underlying measurement platform (including Labvanced technology), study templates, and methodological know-how remain the intellectual property of Scicovery GmbH and its licensors.

Client materials. Stimuli, brand assets, and other materials supplied by the client remain the client’s property; we use them only to perform the engagement.

Findings and deliverables. Subject to payment in full, the client receives a non-exclusive, perpetual licence to use the raw data, written findings and final deliverables prepared for them in their internal business decision-making, marketing, and product work. Anonymised metadata may be used by Scicovery GmbH for benchmarking, methodological development, and quality assurance, unless explicitly agreed otherwise in the engagement.

5. Confidentiality

Each party agrees to keep the other party’s non-public information confidential, to use it only for the purposes of the engagement, and to protect it with reasonable care. Confidentiality survives termination. A separate Non-Disclosure Agreement may be signed where the client requires one; in case of conflict, the NDA prevails.

6. Fees and payment

Fees, milestones, and payment terms are defined in the engagement Statement of Work. Unless agreed otherwise, invoices are payable within 14 days of issue. VAT is added where applicable.

7. Warranties and disclaimers

Pagegazer performs research engagements with reasonable skill and care, applying current industry methodology. Research outcomes describe observed consumer behaviour in the studied conditions; they are not a guarantee of future business results. Except as expressly stated in the engagement agreement, the Service is provided “as is” to the maximum extent permitted by applicable law.

8. Limitation of liability

To the maximum extent permitted by applicable law, Scicovery GmbH is not liable for indirect, consequential, incidental, or special damages, lost profits, lost revenue, or business interruption arising out of the use of the Service. Aggregate liability for direct damages is capped at the fees paid by the client for the engagement giving rise to the claim during the twelve months preceding the event of liability. These limits do not apply in cases of intent or gross negligence, or where liability is mandatory under applicable law (e.g. for personal injury or under the German Product Liability Act).

9. Data protection

Data processing is described in the Privacy Policy and, for commissioned research, in the engagement-specific Data Processing Agreement. See also Data Protection.

10. Governing law and venue

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive venue for disputes between merchants is Paderborn, Germany.

11. Changes

We may revise these Terms with effect for new engagements; existing engagements remain governed by the version in force at the time of signing.